How River City is Handling COVID-19
At River City, we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important in this time of heightened concern. Because our services play a vital role in maintaining health, safety, and comfort in the Greater Winona area. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.
Below you will find a brief outline of our plan for addressing the virus. If you need service, please call our main line at (507) 454-7689.
How River City is Working to Protect You
Per the CDC and WHO guidelines, we have made some changes to our normal operating procedures. We have also adopted rigorous cleaning protocols during this outbreak. We’ll reach out to you before our visit to outline the below procedures.
- Staff Care: Any employees showing symptoms will be asked to remain home until medically clear.
- Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19 or has been exposed to the virus. Please note that if you answer “yes” to any of these questions we will ask to schedule your appointment for a future date once medically cleared.
- Safety Measures: Troubleshooting equipment can sometimes be done from the exterior of your home, but there are times when our staff must go inside. In those situations, nitrile gloves and masks will be worn. If you have an allergy to any of these products, please let us know prior to your appointment.
- Sanitization: Our trucks are stocked with disinfectant sprays and sanitizing wipes. After completing a job, your technician will wipe down any areas with which they had contact. This includes equipment, door handles, and floors.
- Distancing Efforts: In some situations, we may ask to see pictures or videos of your equipment to better understand the problem you want addressed in order to optimize scheduling and help minimize face-to-face contact.
- Authorization: We usually require a written signature on paper or a tablet prior to beginning work, however, to reduce the risk of contact, we will instead be sending out electronic authorization forms.
Our Contactless Service Call Procedures
Your family’s health & safety is our #1 priority
For the safety of our customers and our team, we are taking additional precautions to ensure that when we enter your home, you can feel confident that your health and safety are our #1 priority.
- All of our employees who are feeling ill or are living with someone that is ill, will remain home.
- For technicians and office employees that come to work, temperatures will be taken every day before they enter the office.
- Before we dispatch a technician, our office will be calling each homeowner to make sure that no one is sick in the home.
- Our technicians are being dispatched from their homes instead of our office in order to minimize contact with others.
- Our technicians carry Lysol in their trucks and wipe down the trucks daily.
- You will receive a call notifying you that the technician is parked outside your home. Please be ready to open your door so our technician can begin work.
- Technicians will arrive at your home wearing a mask (if requested), boot covers, and gloves.
- Technicians will not shake hands with homeowners and will practice social distancing (6 feet).
- Our technician will keep his tools outside and will do their best to minimize time in your home.
- We will not distribute paper invoices. All materials will be emailed to you.
If you have any questions regarding this policy or wish to discuss our COVID-19 response plan in more detail, please call (507) 454-7689 or email kevin@rivercityheating.com.
We appreciate your patience and understanding.
